Tools
VoIP call-quality indicator
Enter the results from a network test. The tool checks three common causes of poor calls:
- Latency: how long a round trip takes.
- Jitter: how much packet timing changes.
- Packet loss: how much voice data never arrives.
VoIP call-quality indicator
Enter measurements from a network test. Latency is the full round trip. This simple score is a guide, not a Mean Opinion Score (MOS), and your measurements stay in this browser.
How the score is calculated
The score starts at 100. It subtracts 0.2 points for each millisecond of latency above 100 ms, 0.7 points for each millisecond of jitter above 20 ms, and 12 points for each percentage point of packet loss. Results are Good (85–100), Fair (65–84), or Needs attention (0–64). This is not an implementation of ITU-T G.107.
Last reviewed: .
How to use the result
Test when the network is busy, because a quiet-time result may look better than real use. If the result needs attention, start with the measurement named by the tool and then make a test call.
This is a simple guide, not a Mean Opinion Score (MOS), and it cannot tell you exactly what a caller heard. A good result also does not rule out one-way audio, Wi-Fi roaming, codec problems, or short network faults.
Related: voice quality testing, call-quality checklist, and QoS and call quality.